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QueenVegas is a long-standing gambling site with a shockingly good selection of video slots, table games, progressives, and live tables. All of these are available for instant play on desktop computers, smartphones, and tablets. The casino is operated by SkillOnNet, an established company that also deals with the provision of white-label casino solutions.

The website features a host of top-shelf casino games supplied by major software studios the likes of IGT, Yggdrasil, Microgaming, Play’n GO, and NetEnt. QueenVegas is a well-regulated online gambling destination that operates under the licensing of Malta and the UK. Players can load the casino lobby in 7 different languages and make payments in 11 currencies, including the commonly available GBP, EUR, CAD, and USD.

QueenVegas does a good job at rewarding its players, giving them a choice from a variety of one-off bonuses, daily promotional picks, and free spins offers. There is also a multi-level VIP Club to the benefit of the most loyal customers. The casino is not friendly to registrants from the United States but accepts play from many other countries and territories worldwide.

Bonuses and Promotions

The gambling operator runs a decent variety of promotional incentives, starting with a 100% welcome bonus that consists of 100 “mega” spins. The bonus is granted only to first-time depositors who load at least $20 into their newly created accounts.

Each dollar you deposit earns you one mega spin. The winnings accrued during bonus play are first added to the players’ bonus balance. They become withdrawable as cash once the wagering of 30x their value is met. This has to be done within a period of 30 days before the bonus expires.

Bets with active bonuses at QueenVegas are restricted to a maximum of 10% of the bonus amount or $5, depending on which one is lower. An exception is made for players who have obtained their bonuses with Neteller or Skrill deposits, in which case there is a maximum bet restriction of $1 per round.

Respectively, the value of each free spin you get is limited to $1. These free rounds are available for use on the Spina Colada slot by Yggdrasil but the qualifying game may be different depending on which country you sign up from.

There is an alternative welcome bonus consisting of 100 free spins for the Deco Diamond slot by supplier Just For The Win. This one comes with higher wagering requirements of 60x the winnings, which should be cleared through slot play only. Eligible players are given 30 days to cover these wagering conditions. Each free round from this package is valued at $0.10. The free spins should be used before players start betting from their deposited balance.

The welcome bonus gives new players a good head-start but they can further boost their casino balance by redeeming various daily bonuses available for a limited time only. These free perks normally come in the form of free spin packages for the slots.

Additionally, QueenVegas runs a host of daily slot tournaments. You can land in the money and collect a portion of the guaranteed prize pools with buy-ins as little as $1. There is also a dedicated VIP Club where registered members can collect bonus points to convert into different perks. This is a multiple-level loyalty scheme with six tiers.

The lower levels are Bronze, Silver, and Gold. Players are enrolled automatically as soon as they sign up with real-money accounts and level up to the Silver tier once they accumulate 401 points. Customers who have reached the Gold status are treated to level-up and maintenance bonuses. They also have higher limits on their deposits.

The Platinum, Diamond and Red Diamond levels unlock even greater benefits such as faster payouts, exclusive promotions, cashbacks, and special birthday bonuses. These three “executive” tiers can also earn you a dedicated support service by your very own VIP account manager as well as exclusive invitations to exciting events.

Note that players who remain inactive for a month drop one level down, so be sure to log into your QueenVegas account to place bets at least once every 30 days. The point accumulation rates depend on the type of games you are betting on as outlined below:

• Slots, progressive jackpot games, and scratchcards earn you 1 point per every $20 wagered.
• Hi-Lo and Let Them Ride earn you 1 point for every batch of $40 wagered.
• Caribbean Stud Poker and Casino Hold’em Poker award 1 point for every $60 you put on the line.
• Roulette, Video Poker, Baccarat, Big Wheel, Punto Banco, and Blackjack require bets of $80 for 1 point.
• Craps and Pai Gow Poker games award a point for bets of $160.

Unconverted points that remain in your account for a period exceeding 6 months are automatically voided and removed. Level-up and level-maintenance bonuses should be redeemed within 3 days (counted from the first day of each calendar month) and must be wagered a minimum of 30x. QueenVegas imposes restrictions on bonus redemption for players from Belarus, Russia, Ukraine, Latvia, and Lithuania.

Software Providers

The games you can find at QueenVegas come from a multitude of top software providers such as Merkur, Microgaming, NetEnt, Bally, Barcrest, NYX, Aristocrat, Blueprint Gaming, IGT, Williams Interactive, Yggdrasil, Play’n GO, Amaya, Realistic Games, SkillOnNet, Elk Studios, Red Tiger Gaming, and more. The live-casino tables are courtesy of the renowned supplier of live gambling solutions, Evolution Gaming.

Take heed that the games of some of these suppliers are unavailable to players who register their accounts from certain countries. For example, Canadians are welcome to join QueenVegas with real-money accounts but have no access to the titles supplied by provider NetEnt. In a similar fashion, players from Slovakia and Bulgaria are not allowed to bet on the games from the live-dealer section of the website.

We could not help but notice several review-oriented sites claim that QueenVegas offers a download option to its players. Indeed, there is a download button on the home page but it did not work properly, or at least not for us. It prompts you to log into your account, taking you to the instant play version of the casino. However, this is most likely due to system incompatibility as a support host was so kind to inform us.

With that said, the instant-play version of QueenVegas does an excellent job at bringing a world of quality casino entertainment to players’ desktop computers. The games load quickly and can be accessed in various browsers including Chrome, Opera, and Mozilla Firefox. You may want to clean your browser’s cache and cookies if you are looking for optimal performance.

The casino is also mobile compatible and allows for instant access via most tablets and smartphones’ browsers. Both Android and iOS devices are supported. The interface is easy to work with. The selection of games can be filtered by supplier but there is also a search bar you can use to find specific games.

Banking

We are delighted to report this operator has much to offer from a payments standpoint. The casino’s cashier features a comprehensive lineup of safe banking methods which translates into lots of options for their international customers. It is worth noting the available solutions depend on the country you are accessing the website from. Many are region-dependent and available for use in specific locations only.

There are tons of deposit options you can fund your QueenVegas account with. These include Skrill, Neteller, WebMoney, Visa, Mastercard, Maestro, Paysafecard, Sofort, Multibanco (for Portugal), Zimpler, Boleto, Entropay, Yandex, Mastercard, Trustly, Wirecard, eWire (for Denmark and Sweden), Euteller, Nordea, Qiwi (for Russia), Dinero Mail (for Mexico), ecoPayz, Todito Cash (for Mexico), Comgate, Eps, eKonto (for the Czech Republic), Abaqoos (for Hungary), Teleingreso, Giropay, the Italian prepaid Lottomaticard, and Postepay (also available in Italy).

The minimum amount transferable to players’ accounts is $10 or the equivalent in the other accepted currencies. The deposits carried out with the vast majority of the listed methods are instant. Any applicable fees on the payments are clearly displayed in the cashier during the process of depositing/withdrawing.

And this is where QueenVegas hits a snag. Players are charged percentage-based fees for depositing with some of the available methods. Unlike many of its rivals, this operator charges players extra for depositing with ecoPayz (a 3.5% fee) and Paysafecard (5.0%).

As far as withdrawals go, QueenVegas Casino players can cash out their winnings with most of the reliable payment solutions listed above. Some of the supported options are Visa, Maestro, Mastercard, ecoPayz, Skrill, Neteller, Entercash, Trustly, and wire transfers. The minimum you are permitted to withdraw is $30 for wire transfers and $20 for the other methods.

The security procedures of the operator require each player to undergo verification to authenticate their account. If you are playing with an active bonus, you must meet its wagering conditions before you can cash out from your balance. The operator restricts maximum monthly withdrawals to $10,000 ($5,000 per withdrawal request).

QueenVegas prides itself on its “lightning” withdrawals, and rightfully so. The casino boasts same-day withdrawals to digital wallets like Neteller and Skrill. If you use some of the other available methods, you should arm yourself with some patience, though.

Credit/debit card and wire transfer withdrawals take between 2 and 7 working days to complete. If you cash out back to your card or e-wallet balance, you will not incur additional expenses. The same cannot be said for wire transfer withdrawals below $500 – these are charged with $10 in processing fees.

On the positive side of things, you are less likely to incur extra charges for currency conversion since QueenVegas works with many different currencies. These include USD, GBP, EUR, DKK, NOK, SEK, CAD, AUD, CHF, ZAR, and RUB.

Mobile Casino

QueenVegas is a mobile-responsive casino that provides players with instant in-browser access on Android and iOS. The casino relies on the innovative HTML5 technology for its in-browser app. This means you will not have to waste time to download software from the App Store or to install any .apk packages on your phone.

The decision to use an in-browser app seems to work to the advantage of QueenVegas since this enables its development team to direct all of their efforts toward improving the mobile casino’s performance.

The in-browser app boasts the same colorful design and user-friendly interface as the desktop version. Everything looks good while navigation between the different sections of the mobile casino is incredibly easy. You can access the lobby and find a game to play with a couple of quick taps on your touchscreen.

The collection is divided into distinct and easy-to-find categories like Roulette Games, Slots, Card Games, Video Poker, Live Casino, and Jackpot Games. There is also the option to browse through the most popular titles featured in the mobile casino.

Some of the mobile options that deserve the attention of reel spinners include slots like Book of Dead, Deco Diamonds, 8th Wonder, Vikings Go Berzerk, and Moon Princess. Gargantuan progressive jackpots can be won on the go in slots like Major Millions, Mega Fortune, Genie Jackpots, and Hall of Gods.

Fans of table games that access QueenVegas on mobile are also facing a decent variety of options, including top-shelf games like American Blackjack, Baccarat, Craps, European Blackjack Turbo, Casino Hold’em, and Punto Banco.

There are around ten video poker variants, including Jacks or Better and Deuces Wild. Mobile players also have access to the live lobby where they can join Evolution Gaming’s friendly dealers for a quick betting sesh on the go in games like Slingshot Roulette and Baccarat Squeeze. The RNG-based mobile games are available in demo format. You can test them in advance to see how they work on your smartphone. Registered smartphone users also have access to the 24/7 live chat facility.

Casino Games

QueenVegas features a plethora of exciting casino games, with a choice from around 1350 or so distinct titles. Here, we should mention that licensing and regulatory restrictions prevent software suppliers from offering their games in some jurisdictions. As a result, QueenVegas customers who access the website from certain countries like Canada or Slovakia will not be able to load the full suite. Respectively, the number of available games varies between countries.

Slots

Players who prefer to spin the reels are facing slots galore at QueenVegas, with a choice from almost 1,300 different options. This exceeds the standard average at many other online casinos. The slot selection caters to a vast range of playing styles and individual preferences.

The advanced video slots with cool features like pick-me bonus games, wild symbols, and free spins dominate the collection. We were particularly pleased by the fact the games can be played for free with demo credits.

In our opinion, this is a major advantage for players given the enormous size of the slot library. It enables you to test the game one by one, see how they play, and examine their paytables before you invest some of your actual money. Moreover, free play is an option for both registered members and prospective customers visiting the casino.

Microgaming has contributed to the portfolio with some of its most iconic games, including legendary slots the likes of Immortal Romance, Fortunium, Highlanders, Romanov Riches, Ariana, Jurassic Park, Jungle Jim: El Dorado, Crystal Rift, Hot as Hades, and Thunderstruck II. NetEnt is also a strong contender here, with popular contributions like Gonzo’s Quest, Finn and the Swirly Spin, Twin Spin, Jimi Hendrix, Jack and the Beanstalk, and Starburst.

The presence of Play’n GO is quite strong in this gaming library. The leading provider has supplied QueenVegas with some of its most popular titles like Book of Dead, Viking Runecraft, 7 Sins, Fire Joker, Golden Colts, Rise of Olympus, Cash Vandal, and Moon Princess.

Of course, there are also more simplistic classic slots that lack in extra features, including games like Jackpot Jester, Lucky Links, and Bar Bar Black Sheep. If you insist on beautifully rendered graphics, the Yggdrasil slots are an absolute must-try. QueenVegas offers some of the most popular slots released by this software studio such as Beauty and the Beast, Vikings Go Berzerk, Vikings Go Wild, Valley of the Gods, Gem Rocks, Dark Vortex, and Tut’s Twister.

Table Games

QueenVegas also features a selection of different table games. We counted 20 distinct variations of classics like roulette, blackjack, casino poker, and baccarat. Roulette games are the most abundant, with 10 variants such as French Roulette Pro, European Roulette, and American Roulette Pro.

Blackjack mavens can play classic variants the likes of the no-hole-card game European Blackjack Turbo and Perfect Pairs where they can earn extra payouts with several side bets. Baccarat and Punto Banco are also among the options for players who are into card games.

If poker is your game of choice, you can try Pai Gow, the progressive Caribbean Poker, Casino Hold’em, and Let Them Ride. There is also one solitary Craps game for those who prefer to roll the bones.

Progressive Jackpot Games

Players who are chasing after massive prizes cannot complain they lack a sufficient number of options at QueenVegas. The casino is part of two of the largest progressive jackpot networks in the world, those run by suppliers Microgaming and NetEnt. The largest prizes drop in slots like Major Millions, Mega Fortune, Mega Moolah, Divine Fortune, Cash Splash, Fruit Fiesta, Hall of Gods, and Cosmic Fortune.

The website is also home to several titles from IGT’s Mega Jackpots series. These include Golden Goddess, Wolf Run, Star Lanterns, Cleopatra, and Isle O’ Plenty. Yggdrasil has contributed to the casino’s jackpot collection with Holmes and the Stolen Stones and Ozwin’s Jackpots. Most of the games with progressive prizes are unavailable for free play in demo mode.

Video Poker

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While browsing the gaming library of QueenVegas, we came across 23 video poker variations. Deuces Wild, Jacks or Better, Aces & Faces, and Joker Poker can be played in the single-hand format but if you want to up the ante, so to speak, you can also play 3, 10, or 25 hands at a time.

Also listed among the available options are 2 Ways Royal and Double Down Poker. The games are of high quality graphics-wise and impress with a more polished design than what we are accustomed to seeing. Betting starts at as little as $0.10, with maximum bets reaching up to $125 per round in the 25-hand variations.

Live Casino Games

Those of you who are keen on playing against live dealers will be thrilled with the live games collection available at QueenVegas. At the time of writing this review, we found 64 live dealer tables powered by Evolution Gaming.

We consider this lineup of options quite decent. It comprises three main categories of games, namely live blackjack, live baccarat, and live roulette. There is one solitary variant of Casino Hold’em Poker as well. Evolution Gaming’s money-wheel game Dream Catcher is strangely absent from the collection, though.

The broader betting range ensures all customers of QueenVegas have a chance at beating the live dealers. The minimum you can bet is $0.50 while the maximum can reach as much as $10,000 per round at some of the tables.

Licensing and Regulations

QueenVegas holds a license for the operation of remote gambling activities granted by the Malta Gaming Authority (MGA). The latter is considered one of the best regulators in the industry, especially when it comes to managing players’ complaints.

This means customers who happen to experience any troubles at QueenVegas can make a submission of their complaint to the MGA and count on the regulator to assist them in resolving the issue.

The gambling provider welcomes customers from the United Kingdom as well and was granted permission to operate legally in the country by the local Gambling Commission (UKGC). The UKGC is largely deemed the strictest regulatory authority in the remote gaming market.

Customers’ information is stored safely and is protected by a 128-bit SSL encryption. Various preventive measures are in place to protect players from becoming compulsive gamblers. They can restrict their daily, weekly or monthly deposits to an amount they feel comfortable with. Self-exclusion is, of course, an option.

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We find it commendable that QueenVegas cooperates with national self-exclusion register organizations like the Danish ROFUS. This way, if a player has registered in one such database as a compulsive gambler, the casino’s system automatically declines their registration.

With that in mind, players can open QueenVegas accounts as long as they are at least 18 years old and are not based in one of the following excluded countries – Australia, Belgium, the Czech Republic, Cyprus, Denmark, Estonia, Greece, France, Israel, Italy, Iran, Mexico, Portugal, Romania, Spain, Slovenia, Singapore, Turkey, and the USA. After reading the casino’s terms carefully, we were left with the impression German players are also welcome to join as long as they do not reside in the state of Schleswig-Holstein.

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Customer Support

Quality customer support is a vital component of the operation of any good online casino. QueenVegas is not an exception to this rule, which is why it provides its players with around-the-clock support service. This ensures players are never left without assistance because the team is off duty. Very important, especially in cases where one is facing issues that need urgent resolution.

The website features an informative FAQ section where you can read about a variety of topics, from technical issues and banking to security and promotions. We recommend you check it out first if you are looking for information. Should you fail to find the answers there, you can always escalate your question to the live chat team.

The support hosts that serviced us responded within a few seconds and were happy to provide information as well as answers to our follow-up questions. We only took issue with the fact the chat facility appears to be unavailable when one is not logged in, which may be a problem for potential unregistered customers looking for information. Emailing QueenVegas’ support at support@queenvegas.com is also an option.

Conclusion

And now comes the time for a summary of our impressions about QueenVegas. Let’s start with the aspects we believe could use some improvement. The casino can do better by adding a telephone line to its available avenues of contact as well as by providing prospective customers with access to the live chat without forcing them to open accounts first.

The fees on ecoPayz and Paysafecard deposits struck us as kind of odd. In our observation, the majority of online casinos that accept deposits with these two methods do not charge their customers additionally for using them. Also, the casino could have been more generous with its welcome bonuses in our opinion.

If you do not mind the extra fees for the above-listed deposit methods and are looking for a broader array of games by different suppliers, you should most definitely pay a visit to QueenVegas. The casino boasts a catalog with more than 1,350 games and an equally diverse live-dealer section that is worth checking out. We also liked the versatility of payment methods – you can rest assured here you will find a payment solution to top up your account with.